In purchasing products or services from Gold Edge Training (GET) you are agreeing to the following terms and conditions of sale as specified by Gold Edge Training Ltd.:
I. You have read and understood all the information provided regarding course, enrolment, payment and awarding body requirements. Where necessary, you have sought additional information and support from GET if you have needed further clarification or where you have needed help to determine the correct course for you.
II. If you seek Initial Advice and Guidance (IAG), you have provided us with accurate personal data on which any advice was given and recommendations for enrolment were based. You also agree to immediately inform Gold Edge Training should any changes occur within your personal data which then deemed it as inaccurate.
III. You agree to apply for student membership of the relevant awarding body within 4 weeks of commencing the course. You agree to meet all student requirements associated with the student membership including meeting deadlines to sit examinations as they fall due (where applicable). For more details on student membership requirement contact the awarding body directly.
IV. You agree to travel to the nearest examination centre as discussed with GET during the IAG (where applicable) for each exam sitting.
V. Gold Edge Training is an AAT accredited company specialising in the delivery of the Association of Accounting Technician (AAT) courses. We are based in the United Kingdom, our registration and contact details are as follows;
Gold Edge Training Ltd.
Ground Floor,
Fulcrum 2,
Solent Way,
Whiteley,
Fareham.
Hampshire.
PO15 5FN,
UK
Tel No: 02394 00 3559
Email: sales@goldedgetraining.co.uk
Company Registration No: 08155134
VAT Registration No: 142523343
VI. Courses are expected to be completed within the time frame specified for each course. Gold Edge Training will in addition offer, free of charge, continued support for a period up to 50% of the original course period. Thereafter, Gold Edge Training reserves the right to charge additional tuition fees for any further extensions to study time.
VII. Use of our site. Access to our site is permitted on a temporary contract, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
VIII. From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us in order for GET or agencies working on behalf of GET to perform software, hardware or infrastructure maintenance and/or upgrades.
IX. You are provided with a username and password to access your account(s) as part of our security procedures. You must treat such information as confidential and you must not disclose them to any third party. We reserve the right to disable any username and password, preventing you access to your account(s) whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
X. In addition we have the right to charge an amount equal to course fees to any persons who are proven to have shared username and password details with a third party without prior consent from Gold Edge Training.
XI. Kaplan learning materials are supplied under license to Gold Edge Training Ltd. Gold Edge Training does not offer guarantees, conditions or warranties as to its accuracy as this remains the responsibility of Kaplan Publishing, the Licensor. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to their or our site, or by anyone who may be informed of any of its contents.
XII. We are the owner or the licensee of all intellectual property rights in our site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
XIII. Refunds Policy: Gold Edge Training offer private and bespoke education unique to each learner. As this is a bespoke service, we are not obliged to offer a refund to students outside of the legal requirements.
XIV. You have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000 during the period as set out below in CompWithSection XV. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product or Service, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office.
XV. Your legal right to cancel a Contract starts from the date of the Order Confirmation Notification email, which is when the Contract between us is formed. With a Contract for the sale of Products, if the Products have already been delivered to you, you have a period of 7 (seven) working days in which you may cancel, starting from the day after the day you receive the Products. With a Contract for the supply of Services, you have a period of 7 (seven) working days in which you may cancel, starting from the day after the date of the Order Confirmation Notification email. With a Contract for the sale of Products and the supply of Services, the period of 7 (seven) working days in which you may cancel shall start from the date you receive the Products or the day after the date of the Order Confirmation Notification email, whichever is the later. Working days means that Saturdays, Sundays or public holidays are not included in this period.
XVI. You will not have the right to cancel a Contract for the supply of Services if the performance of the Contract has begun with your agreement before the end of the period set out clause XV.
XVII. To cancel a Contract, you must contact us in writing by sending an e-mail to studentservices@goldedgetraining.co.uk. You should keep a copy of your cancellation notification for your own records.
XVIII. You will receive a full refund of the price you paid for the Products and/or the Services to be supplied. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause XVII. If you returned the Products to us because they were faulty or incorrectly described, please see clause XIX.
XIX. If you have returned the Products to us because they are faulty or incorrectly described, we will refund the price of a defective Product in full and any reasonable costs you incur in returning the item to us.
XX. We refund you on the credit card or debit card used by you to pay.
XXI. If the Products were delivered to you:
(a) you must return the Products to us as soon as reasonably practicable;
(b) unless the Products are faulty or not as described (in this case, see clause XIX), you will be responsible for the cost of returning the Products to us;
(c) you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
XXII. Details of your legal right to cancel and an explanation of how to exercise it are provided in the Enrolment Confirmation.
XXIII. As a consumer, you will always have legal rights in relation to Products that are faulty or not as described or Services that are not carried out with reasonable care and skill. These legal rights are not affected by the Gold Edge Training Refund Policy or these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
XXIV. Please note that it is your responsibility to check that the computer you plan to use to access your Online Course Materials and the Gold Edge Training Learning Environment (GET VLE), where applicable is compatible with the minimum specification requirement that relates to the Online Course you are ordering. You acknowledge and accept that Gold Edge Training cannot be held responsible for any technical problems you encounter following the purchase of an Online Course.
XXV. Remittance Terms: We accept online payments using all major debit and credit cards. We also accept payment by cheque and bank transfer; please see enrolment form for details. We are happy to invoice employers directly provided the authorisation CompWithSection of the enrolment form is signed and completed.
XXVI. All terms and conditions as laid down do not affect your statutory rights.
Policies of Gold Edge Training
Customer Care Policy
In accordance with the core values of Gold Edge Training and the requirements of AAT, the customer care policy will comply with the basic principles of ethics, legality, prudence, equality, safety, timeliness, fairness and transparency.
In order for our customers and potential customers to receive the information, advice and service expected by Gold Edge Training and AAT, our customer service policy will include the following principles:
I. The information given will be timely and appropriate to the enquiry made. It will include meaningful advice, allowing the customer to make informed decisions on appropriate courses to build their future career.
II. The information will include all costs inclusive of examination fees and AAT awarding body fees, advice on entry level, review of prior student experience, length of learning agreement and details of progression.
III. Where appropriate encourage employer engagement within the course decision. To further improve the informed decisions made by the student.
IV. Detail the service offered and ongoing study support given, to ensure a successful and rewarding learner journey.
V. Respond politely, promptly and efficiently to all enquiries, requests for assistance and concerns expressed.
VI. Be sensitive and flexible in the program offered to ensure every student has an equal opportunity to study and be successful.
VII. Publish details of Gold Edge Training customer charter to allow the customer to view the level of expectation we believe the customer should expect from us.
VIII. Welcome and seek customer feedback through the three-stage customer surveys. Requested after induction, mid-course and end of course.
IX. Review and improve customer care by acting upon the results of the customer survey.
Equality and Diversity Policy
In accordance with the core values of Gold Edge Training, the Equality and Diversity Policy will comply with the basic principles of ethics, legality, prudence, equality, safety, timeliness, fairness and transparency.
Gold Edge Training (GET) openly welcomes all students who wish to participate in AAT study. In doing so, GET seeks to provide the necessary support to ensure all individual talents and skills are fully utilised and valued. Gold Edge Training wishes to create a culture of mutual trust and respect between staff and students to develop an ethos of openness and support.
In order to demonstrate our commitment to welcome equality and diversity we will:
I. Ensure all policies and procedures meet and exceed legislative requirements and student and staff requirements. To ensure that all AAT students have an equal opportunity to succeed and all staff achieve dignity at work and have an equal opportunity to progress.
II. Ensure that all future or current employees, AAT students and visitors are treated fairly and equally regardless of disability, gender, gender identity, sexual orientation, sexual identity, race, age, religion or belief and any other relevant criteria e.g. family commitments and unrelated criminal activities etc.
III. Discuss with all future or current employees, AAT students and visitors our willingness to fulfil a commitment to equality and diversity, by offering programme and employment flexibility and ensuring all necessary needs are met.
IV. Discuss with all future or current employees, AAT students and visitors our willingness to adapt and provide access, workstations, facilities and a study environment suitable to meet all needs regardless of disability, gender, gender identity, sexual orientation, sexual identity, race, age, religion or belief and any other relevant criteria e.g. family commitments and unrelated criminal activities etc.
V. Review and analyse all data on ethnicity, disability, gender, age and other relevant information in order to monitor compliance with the policy and where necessary implement change for the promotion of equality and diversity.
Monitoring and Review
Senior management will annually review all data received through AAT student enrolment data, student’s surveys, staff appraisals and other data sources deemed relevant to the monitoring and review process of the equality and diversity policy.
Ethics Policy
Overview
Gold Edge Training’s purpose for this ethics policy is to establish a culture of openness, trust and integrity in business practices. Effective ethics is a team effort involving the participation and support of every Gold Edge Training employee. All employees should familiarise themselves with the ethics guidelines that follow this introduction. Gold Edge Training is committed to protecting employees, partners, AAT students and the company from illegal or damaging actions by individuals, either knowingly or unknowingly.
When the Gold Edge Training team address issues proactively and uses correct judgment, it will help to set us apart from competitors.
Gold Edge Training will not tolerate any wrong-doing or impropriety at any time. Gold Edge Training will take the appropriate measures, act quickly in correcting the issue if the ethical code is broken. Any infractions of this code of ethics will not be tolerated.
Purpose
Our purpose in having an ethics policy is to emphasise the employee’s and AAT student’s expectation to be treated with fair business practices. This policy will serve to guide business behaviour to ensure ethical conduct.
Scope
This policy applies to employees, contractors, consultants, temporaries, and other workers at Gold Edge Training, including all personnel affiliated with third parties.
Policy
1. Executive Commitment to Ethics
I. Senior management within Gold Edge Training must set a prime example. In any business practice, honesty and integrity must be top priority for executives.
II. Executives must have an open-door policy and welcome suggestions and concerns from employees. This will allow employees to feel comfortable discussing any issues and will alert executives to concerns within the work force.
III. Executives must disclose any conflict of interests regard their position within Gold Edge Training.
2. Employee Commitment to Ethics
I. Gold Edge Training employees will treat everyone fairly, have mutual respect, promote a team environment and avoid the intent and appearance of unethical or compromising practices.
II. Every employee needs to apply effort and intelligence in maintaining ethics value.
III. Employees must disclose any conflict of interests regard their position within Gold Edge Training.
IV. Employees will help Gold Edge Training to increase customer and supplier satisfaction by providing quality products and timely response to inquiries.
3. Company Awareness
I. Gold Edge Training will promote a trustworthy and honest atmosphere to reinforce the vision of ethics within the company.
4. Maintaining Ethical Practices
I. Gold Edge Training will reinforce the importance of the integrity message and the tone will start at the top. Every employee, manager, director needs to consistently maintain an ethical stance and support ethical behaviour.
II. Employees at Gold Edge Training should encourage open dialogue, get honest feedback and treat everyone fairly, with honesty and objectivity.
III. Gold Edge Training has established a best practice disclosure to make sure the ethical code is delivered to all employees and that concerns regarding the code can be addressed.
5. Unethical Behaviour
I. Gold Edge Training will avoid the intent and appearance of unethical or compromising practice in relationships, actions and communications.
II. Gold Edge Training will not tolerate harassment or discrimination. Unauthorized use of company information & marketing, operational, personnel, financial, source code, & technical information integral to the success of the company will not be tolerated.
III. Gold Edge Training will not permit impropriety at any time and we will act ethically and responsibly in accordance with laws.
IV. Gold Edge Training employees will not use company assets or business relationships for personal use or gain.
6. Enforcement
I. Any infringement of this code of ethics will not be tolerated and Gold Edge Training will act quickly in correcting the issue if the ethical code is broken.
II. Any employee found to have violated this policy may be subject to disciplinary action, up to and including termination of employment.
Quality Assurance Policy
In accordance with the core values of Gold Edge Training, the Quality Assurance Policy will comply with the basic principles of ethics, legality, prudence, equality, safety, timeliness, fairness and transparency. To ensure that the core values of Gold Edge Training in both its quality of provision and quality of service are continually met and improved upon, it is our policy to:
I. Regularly monitor and demonstrate through the Gold Edge Trainings’ self-assessment process, the degree to which the team meet with agreed AAT best practice and pre-determined AAT quality standards.
II. Encourage contribution of AAT learners, employers and employees views and expectations, with a view to developing an all inclusive participation in Gold Edge Trainings commitment to the quality assurance process.
III. Continuously develop and implement action plans, which strive to improve the quality provision to AAT learners, employers and partners.
IV. Encourage the team to participate in continuous professional development to disseminate good practice and improve their ability to meet pre-determined performance standards.
V. Encourage all staff to identify and show commitment to the practices, procedures and standards that ensure the achievement of Gold Edge Trainings core values of quality assurance.
Monitoring and Review
Senior management will annually review all data received through enrolment, student surveys and staff appraisals to monitor the effectiveness of the quality assurance process. Where necessary amendments to procedures and practices will follow to improve the provision offered.
Customer Complaint Procedure
1. Introduction
We always aim to provide a high standard of care in all our services. Our customers’ views are important to us and help to ensure our services are consistently meeting our programme offer. If you are unhappy with any of our services it is important that you let us know.
2. Making a suggestion
Often people feel more comfortable about suggesting improvements rather than complaining formally. First you should email your suggestion to our student services department student services@goldedgetraining.co.uk They will then ensure that the suggestion is sent to the right department for inclusion in the next team meeting.
If you would prefer to send your suggestion by post. Please send to Nichola Harfield, Student Services, Gold Edge Training Ltd. Ground Floor, Fulcrum 2, Solent Way, Whiteley, Fareham. Hampshire. PO15 5FN, UK
3. Making a complaint
We aim to handle complaints quickly, effectively and in a fair and honest way. We take all complaints seriously and use the valuable information from investigations to help us improve the service we provide. We treat all complaints in confidence. Gold Edge Training Ltd. assures clients and their families that it will not withdraw services because someone makes a complaint in good faith.
Initially, you should email or speak to one of your teachers. Their contact details can be found in the welcome pack you received at enrolment. If the complaint is something that Gold Edge Training Ltd. as a company needs to consider, please email: If you feel you cannot speak to your teacher, please send your complaint to student services, studentservices@goldedgetraining.co.uk who will pass it on to our customer services manager.
4. Who can complain
Anyone affected by the way Gold Edge Training Ltd. Have delivered a course can make a complaint. A representative may complain for the affected person if they have died or cannot make the complaint themselves.
5. How you can make a complaint
You can complain: in person, by telephone or through contacting a member of our staff or through an advocate or representative.
6. Anonymous complaints
We deal with anonymous complaints under the same procedure; however it is better if you can provide contact details so we can tell you the outcome of our investigation.
7. Responsibility
The CEO and directors have overall responsibility for dealing with all complaints made about regarding their service. We will provide as far as is reasonably practical: any help you need to understand the complaints procedure.
8. How we handle complaints
The teacher or Gold Edge Training Ltd. may ask one of the management team to investigate the complaint. That person will have enough seniority and experience to deal with the issues raised by the complaint. We will acknowledge a complaint within 3 working days and give you the name and contact details of the person investigating it. We will keep you informed about the progress of the investigation. We aim to have all complaints finished within 21 working days unless we agree a different time scale with you. When we have finished investigating, we will write to you with: details of the findings; any action we have taken; and our proposals to resolve your complaint.
9. Time limits
You should complain as soon as you can after the date on which the event occurred or came to your notice. If you complain more than twelve months later, we may not be able to investigate properly. But we shall also consider whether you had good reason for not making the complaint sooner and whether, despite the delay, it is still possible to investigate the complaint effectively and fairly.
10. Further steps
At any stage during the process, if you are not happy with the way the service is dealing with your complaint you can contact SMT at: Senior Management Team, Gold Edge Training Ltd. Ground Floor, Fulcrum 2, Solent Way, Whiteley, Fareham. Hampshire. PO15 5FN, UK
Once we have dealt with your complaint, if you are not happy with the outcome you can refer your complaint to the Association of Accounting Technicians (AAT) and ask for it to be reviewed. Association of Accounting Technicians (AAT) 140 Aldersgate Street, London EC1A 4HY. : The AAT will not normally investigate a complaint until the provider has had an opportunity to respond and resolve matters.